Call Center - Publications - Faculty & Research

11 Jul 2017
First Look

First Look at New Ideas and Research, July 11

Multidisciplinary Aerodigestive Centers By: Kaplan, Robert S., Jordan A. Garcia, Bipin Mistry, Stephen Hardy, Mary Shannon Fracchia, Cheryl Hersh, Carissa Wentland, Joseph Vadakekalam, and Christopher J. Hartnick Abstract—Time-driven... View Details

Keywords: Sean Silverthorne

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Faculty & Advisors - MBA

Entrepreneurship and Innovation at Harvard College. Thomas R. Eisenmann Howard H. Stevenson Professor of Business Administration at the Harvard Business School; Peter O. Crisp Chair, Harvard Innovation Labs; Faculty Co-Chair of the HBS Rock View Details

01 Sep 2023
News

Startup Success Beyond Silicon Valley

Professor Paul Gompers visited Endeavor Saudi Arabia, a nonprofit that promotes startups in emerging markets. Pictured are Alpana Thapar and Fares Khrais (both of the Middle East and North Africa Research Center), Gompers, Lateefa Alwaalan (Endeavor Saudi Arabia), and... View Details

Keywords: Jennifer Mele

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Business History - Faculty & Research

consumers based on new green brand identities. Spring 2014 Article Charting Dynamic Trajectories: Multinational Firms in India By: Prithwiraj Choudhury and Tarun Khanna In this article, we provide a synthesizing framework that we call the... View Details

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The Railroads: The First Big Business - Railroads and the Transformation of Capitalism | Harvard Business School

Horses drew wagons along rails made of wood and later iron. In the 1820s, the English introduced the first successful steam locomotive engine. As routes were carved out, mining areas transformed into industrial centers and coastal sites... View Details

04 Apr 2023
What Do You Think?

How Does Remote Work Affect Innovation?

and seeing what sort of results and ads he’d get back. He wasn’t happy with what he saw . Some of the ads were completely unrelated to the search . In a normal company, the CEO, seeing a bad product, would call the person in charge of the... View Details

Keywords: by James Heskett

02 Apr 2020
What Do You Think?

What Are Lessons for Leaders from This Black Swan Crisis?

years The greatest COVID-19 failure was clearly the failure to adapt in time to an emerging threat.” Bill Wallace said, “I’m calling the COVID-19 pandemic a White Swan: inevitable through global mobility and the absence of safeguards,... View Details

Keywords: by James Heskett

16 May 2023
In Practice

After Silicon Valley Bank's Flameout, What's Next for Entrepreneurs?

crisis. In addition to the operational learnings around banking and ensuring not all of their cash is in one vulnerable place, it was a big wake-up call for many founders in terms of how they do everything to keep their cool with... View Details

Keywords: by Avery Forman; Technology; Financial Services

09 Nov 2021
Research & Ideas

The Simple Secret of Effective Mentoring Programs

Old-fashioned mentoring may be one of the most effective ways to improve job performance, but many mentorship programs don’t reach new hires who need guidance most, new research suggests. Newly hired employees at a United States call... View Details

Keywords: by Jay Fitzgerald

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Faculty & Researchers - Managing the Future of Work

consultancy now called Monitor-Deloitte. He is a graduate of Harvard College and Harvard Business School and a director of PVH Corporation, Aera Technology and Helios Consulting, a trustee of Western Governors University and a Senior... View Details

02 May 2005
Research & Ideas

Four VCs on Evaluating Opportunities

What makes for the ideal entrepreneurial opportunity? To learn about the frameworks firms use when evaluating potential venture opportunities, Mike Roberts, executive director of the Arthur Rock Center for Entrepreneurship, and HBS senior... View Details

Keywords: by Lauren Barley

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All Is Well in Texas: How Julia Cheek Founded Her At-Home Lab Testing Startup, EverlyWell - MBA

the required course called The Entrepreneurial Manager (TEM). She also particularly enjoyed an Elective Curriculum (second-year) class called Founder’s Dilemma, taught by Professor Noam Wasserman. As a... View Details

28 Mar 2016
Research & Ideas

What's a Boss Worth?

clerk to ring up a customer; or a call center employee to troubleshoot a customer’s problem). To a lesser extent, they also looked at the amount of time employees actually spent with customers compared to... View Details

Keywords: by Michael Blanding; Service

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1.11 Leaves of Absence - MBA

either: (i) a hospitalization or emergency room visit that raises serious concerns about the student’s health or well-being; or (ii) other circumstances that raise serious concerns about the student’s health or well-being and reasonably View Details

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Interviewing - Alumni

music and the tv; let your roommates or guests know that you will be doing a phone interview. If you are using a cell phone for an interview, be sure your phone is fully charged and that you take the call where you have good reception.... View Details

22 Feb 2024
News

Combat-Tested Cancer Coaching

surgery with an out-of-network clinician. And I write this in the book all the time, check your insurance, do it right, but even I make mistakes. DM: I want to come back to, this idea that you come to, about keeping your North Star front and View Details

24 Jul 2018
First Look

New Research and Ideas, July 24, 2018

overlook our most powerful tool for effecting change: our own thoughts. Through a variety of exercises called Think Keys, Zaltman guides the reader through the mind’s most important unconscious and conscious dynamics. Zaltman has used... View Details

Keywords: Dina Gerdeman

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Past Issues - Alumni

research and teaching They Call Him Mr. China Think Locally, Act Globally Bringing ‘Global’ Back Home Straight to the Heart Matchmaker and best-selling author Rachel Greenwald wrote the book on finding love Made in the USA Meet two... View Details

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Curriculum - Business & Environment

opportunities. Harvard University and Urban Mining Industries: Decarbonizing the Supply Chain The case describes Harvard University's consideration to decarbonize its supply chain by replacing cement with a low-carbon substitute called... View Details

11 Mar 2024
Blog Post

A Day in the Life: Ben Hsieh

and International Economy (BGIE) – and we are discussing Korea’s growth story. Our discussion centers around whether government intervention helps economic growth and on the impact of the Chaebols, or large family conglomerates. While... View Details

Publications