employee satisfaction - Publications - Faculty & Research

a quantifiable set of relationships that directly links profit and growth not only to customer loyalty and satisfaction but to employee loyalty, satisfaction, and productivity. The authors emphasize that... View Details

01 Oct 2002
News

Faculty Research Symposium

that she also published in the August 2002 Harvard Business Review. For the time-pressure study, Amabile endeavored to “trap creativity in the wild” by surveying employees at seven companies across three industries. She and her... View Details

01 Mar 2004
News

Ron Shaich’s Café Society

satisfaction in the food industry. People love coming to Panera Bread — last week we served four million customers! They get what we’re doing. As I travel the country I find it amazing that people come up and thank me. It feels great... View Details

Keywords: Susan Young; Food Services and Drinking Places; Hospitality

01 Dec 2009
News

One Man Crime Wave

longer take pride and satisfaction in the one little fragment that is his part of the whole ball of wax.” And if money is at the root of much evil, then business inevitably carries a taint. In MacDonald’s fiction, business is a kind of... View Details

Keywords: Garry Emmons; fiction writing; Arts, Entertainment; Publishing Industries (except Internet); Information

10 Mar 2021
News

New Releases: Alumni and Faculty Books, Podcasts

in doing more good with your limited time on the planet, and experience greater satisfaction in the process. Sales Management That Works: How to Sell in a World That Never Stops Changing By Frank V. Cespedes, MBA Class of 1973 Senior... View Details

Keywords: Margie Kelley; Publishing Industries (except Internet); Information

01 Jun 2017
News

Alumni and Faculty Books for June 2017

Well-intentioned parents across the country are enabling a “me” generation of children who lack the wisdom and satisfaction of accomplishment that only struggle and adversity can bring. Watts provides practical strategies like creating... View Details

17 Dec 2015
News

Conducting Research That Influences Practice

Tami Kim, a doctoral student at HBS, is conducting research into how the restaurant business could benefit from transparency—literally—by making it possible for chefs and diners to see one another. Her findings on employee and customer... View Details

01 Mar 2003
News

Service with a Smile

unsatisfied, they need to have a means of communicating their emotions.” Interestingly, when employees are asked to amplify certain positive emotions — to deliver a product with a smile, for instance — their job View Details

Keywords: Laura Morgan Roberts; Stephane Cote; Publishing Industries (except Internet); Information

06 Aug 2020
News

Defining Flex Work

companies understand their employees’ needs and best respond to them. There is no a one-size-fits-all solution to the flexibility question, says Auerbach. Werk assesses each employee and recommends a schedule most likely to maintain... View Details

01 Mar 2018
News

Money (Actually) Can Buy Happiness

greater overall satisfaction with their lives. One of the things we are working on now is understanding how decisions about time, money, and happiness play out in the context of romantic relationships. What is the optimal way you and your... View Details

Keywords: April White

01 Sep 2012
News

A Silent Workplace Crisis

resources or employee assistance programs. One simple change, to have information and referral requests managed by experienced geriatric-care managers, would dramatically improve utilization of services. Corporate wellness programs and... View Details

Keywords: Janet Simpson Benvenuti; caregiving; aging; Nursing and Residential Care Facilities; Health, Social Assistance

01 Dec 2022
News

Case Study: Your Call Is Important to Us

If you’ve ever tried to call an airline or almost any service business of a certain size, you’re probably familiar with the problem: After navigating a seemingly endless set of options, you’re asked by an automated message to share information, but it fails to... View Details

Keywords: Computer Systems Design and Related Services; Professional Services

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It's Not About the Money

Track Customer Service, but Don't Forget the Financials

Employees and employers both face trade-offs as offices reopen

The one benefit workers want more than anything

Why It’s So Hard to Change People’s Commuting Behavior

Can't stand your job? Feel better about it

10 Common-Sense Rules for a Customer-Centric Business Culture

How Leaders Can Maintain Team Spirit In The Workplace

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