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Publications

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  • 29 Nov 2013
  • Working Paper Summaries

Surfacing the Submerged State with Operational Transparency in Government Services

Keywords: by Ryan W. Buell, Ethan Porter, and Michael I. Norton
  • 13 Jan 2014
  • Research & Ideas

How Government Can Restore the Faith of Citizens

Congress and the streets getting fixed." “The sweet spot is where you are working hard, but also getting things done” In a new paper, Surfacing the Submerged State with Operational Transparency in Government Services, View Details
Keywords: by Michael Blanding
  • 03 Apr 2018
  • First Look

New Research and Ideas, April 3, 2018

working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=53681 Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government By: Buell, View Details
Keywords: Sean Silverthorne
  • 19 Nov 2013
  • First Look

First Look: November 19

http://ssrn.com/abstract=2350805 Surfacing the Submerged State with Operational Transparency in Government Services By: Buell, Ryan W., and View Details
Keywords: Sean Silverthorne
  • 13 Oct 2015
  • First Look

October 13, 2015

Amy, Elizabeth Baily Wolf, Peter Glick, Susan Crotty, Jihye Chong, and Michael I. Norton Abstract—Four studies tested whether cultural values... View Details
  • 29 Aug 2017
  • First Look

First Look at New Research and Ideas, August 29

consequences of correcting these erroneous beliefs. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53126 Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government By: View Details
Keywords: Sean Silverthorne
  • 11 Sep 2018
  • First Look

New Research and Ideas, September 11, 2018

thereby contributes to the theory of positive optimal taxation. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54934 Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with... View Details
Keywords: Dina Gerdeman
  • July–August 2021
  • Article

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

By: Ryan W. Buell, Ethan Porter and Michael I. Norton
Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs. Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and... View Details
Keywords: Government Services; Behavioral Operations; Operational Transparency; Government Administration; Service Operations; Programs; Perception; Attitudes; Behavior; Trust
Related
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50612 Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government By: Buell, View Details
Keywords: Sean Silverthorne
  • 11 Oct 2016
  • First Look

October 11, 2016

Ethan Porter, and Michael I. Norton Abstract—As Americans’ trust in government... View Details
Keywords: Sean Silverthorne
  • Web

Organizational Behavior - Doctoral

John Jillian J. Jordan Rakesh Khurana Hyunjin Kim Shirley Lu Joshua D. Margolis Edward McFowland III Kathleen L. McGinn Tsedal Neeley Michael I. Norton Leslie A. Perlow Jeffrey... View Details
  • Web

Placement - Doctoral

Ting Zhang (Co-Chair), Ethan S. Bernstein , and Lakshmi Ramarajan 2022 Yusaku Takeda Management, 2022 Placement: University of Illinois at Urbana-Champaign, Gies College of Business Dissertation: Flexibility... View Details
  • 10 Jun 2014
  • First Look

First Look: June 10

Dealmaking By: Schroeder, Juliana, Jane Risen, Francesca Gino, and Michael I. Norton Abstract—Humans use subtle sources of information-like... View Details
Keywords: Sean Silverthorne
  • 29 Mar 2016
  • First Look

March 29, 2016

By: Buell, Ryan W., Ethan Porter, and Michael I.... View Details
Keywords: Sean Silverthorne