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    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • 08 May 2020
    • Research & Ideas

    We’ve Now Been Asking “What Do You Think?” for 20 Years

    This month marks the twentieth anniversary of the beginning of my “What do you think?” column. The Working Knowledge website was the brainchild of a faculty and staff committee organized in 2000 by then Dean Kim Clark to communicate the... View Details
    Keywords: by James Heskett
    • 01 Dec 2020
    • What Do You Think?

    How Can We Get Companies to Invest More in Low-Wage Workers?

    the lower ranks. One of the causes may well be inequities in the ability of executives and frontline labor to negotiate compensation for their skills. In particular, the declining power of unions and the stickiness of minimum wage laws are often cited as factors. A... View Details
    Keywords: by James Heskett
    • 06 Apr 2016
    • What Do You Think?

    As Tim Cook, How Would You Tackle Apple's Next Challenge?

    not be the FBI but the very advances in information technology on which Apple prides itself. The question was whether Apple was like the boy with his finger in the dike trying to hold back the water as it refused the US government’s request to hack an iPhone owned... View Details
    Keywords: by James Heskett; Computer
    • 02 Apr 2020
    • What Do You Think?

    What Are Lessons for Leaders from This Black Swan Crisis?

    doubts were expressed by readers of this column about whether it even qualifies as a Black Swan. Let’s turn to some of the responses. “We are not dealing here with a Black Swan,” Tom Coyne commented. “The potential for, and impact of, a... View Details
    Keywords: by James Heskett
    • 01 May 2024
    • What Do You Think?

    Have You Had Enough?

    (Illustration created using image generated by Midjourney, an artificial intelligence tool.) Last month, I posted a column in HBS Working Knowledge titled, “What’s Enough to Make Us Happy?” Over the last few months, I’ve been asking... View Details
    Keywords: by James Heskett
    • 04 Jan 2021
    • News

    How Do We Sustain Organization Diversity?

    • 25 Jul 2016
    • Video

    Heskett

    • 01 May 2020
    • What Do You Think?

    Does Remote Work Mix with Organizational Culture?

    information about Critical Mass and Liquid. A note to readers James Heskett reflects on 20 years of writing his monthly business management column for HBS Working Knowledge. View Details
    Keywords: by James Heskett
    • 02 May 2022
    • News

    Can the Case Method Survive Another Hundred Years?

    • 01 Nov 2021
    • News

    How Long Does It Take to Improve an Organization’s Culture?

    • 03 Oct 2023
    • News

    Do Leaders Learn More From Success or Failure?

    • 01 Jun 2022
    • News

    Is Stakeholder Management Facing New Headwinds?

    • 02 Aug 2017
    • What Do You Think?

    Summing Up: Why Can’t Organizations Engage Their Employees?

    and sometimes outside of work.” He added, “Everybody needs to be touched by someone who cares.” Of course, this takes time that many managers don’t feel they can spare. As Guy put it, “Improving employee engagement is not done through... View Details
    Keywords: by James Heskett
    • 05 Jul 2021
    • News

    Do Companies Really Need Chief Experience Officers to Know Their Customers?

    • 11 Sep 2020
    • Video

    James Mwangi

    James Mwangi, CEO of Kenya’s Equity Bank, which has one of the largest customer bases of any bank in Africa, explains the challenges faced by his bank as it expanded into neighboring countries, especially lack of infrastructure, security and politics View Details
    • 01 Dec 2021
    • News

    How Will the Metaverse Affect Productivity?

    • 01 Feb 2021
    • What Do You Think?

    Has the New Economy Finally Arrived?

    retention efforts should incorporate the tenets of cultural intelligence, which address if an individual is consciously aware of others’ preferences, knowledge of norms and practices, a drive to learn about differences, and assessing what individuals do when... View Details
    Keywords: by James Heskett
    • 05 Dec 2022
    • What Do You Think?

    How Would Jack Welch’s Leadership Style Fare in Today’s World?

    doubt about what they think of Welch as a leader, although Cohan's is a more careful, balanced appraisal. For the Gen Zers and Millennials among us who don’t even recognize the name, this is a guy who, when he retired, was called “the CEO of the 20th century” View Details
    Keywords: by James Heskett; Industrial Products; Media & Broadcasting; Medical Devices & Supplies; Manufacturing
    • 04 Feb 2010
    • What Do You Think?

    What’s the Best Way to Make Careful Decisions?

    Summing Up What is the right mix between intuition and analysis? Several clear themes characterized responses to this month's column. Dominant among these was that the best way to reach a decision depends on a number of factors, including the nature of the decision,... View Details
    Keywords: by James Heskett