Shared Services - Publications - Faculty & Research

01 Feb 2000
News

Financial Services 24/7

efficiency has led to mergers," says Dwight Crane. "What were nine banks in Boston, Hartford, and Providence, for instance, is now one megabank. Firms now need to capture a larger share of each customer's business," Crane observes, noting... View Details

Keywords: Susan Young

01 Apr 1998
News

Speakers Share Triumphs and Challenges

profits. In his first visit to HBS, Corzine spoke in January to a large Burden Hall audience about opportunities in, and the outlook for, the investment banking sector. He predicted good times ahead for the industry amid strong demand for its View Details

Keywords: James E. Aisner

30 Aug 2018
News

Sharing a Passion for Art

Groundbreaking for the museum took place three years later. Collecting and Sharing A museum director manages exhibits and oversees daily activities in Voorlinden’s 20 galleries, library, educational space, auditorium, conservator’s... View Details

Keywords: Deborah Blagg; Arts, Entertainment

31 Oct 2018
News

How Bad is Airline Service, Really? And Other Customer Service Complaints

01 Dec 2014
News

Ask the Expert: A Fair Share

Rent out your house, your car, even your bike—are there any limits to what people will part with (and what regulators will allow) in the new sharing economy? We called on Shelby Clark (MBA 2010)—founder of the car-sharing View Details

01 Mar 2005
News

Women Entrepreneurs Share Insights at WSA Conference

THE CHALLENGE: Ana Shukla shares advice on securing venture capital. Karen Kerrigan and Brigitte Baumann (far left, center) stressed the importance of mentors and networks. As a first-time entrepreneur, Ana Shukla launched a... View Details

Keywords: Margie Kelley; Corporate Services; Corporate Services; Corporate Services

11 Feb 2015
News

Dedicated to a public service mission

Wrendon Hunt (MBA 2012) was raised to be an upstander. “My father always talked about serving causes greater than ourselves,” says Hunt, who is a 2014–2015 White House Fellow. He describes his yearlong appointment at the Department of Labor as “stimulating and... View Details

23 Oct 2019
News

Negotiators Share Lessons from High-Stakes Global Diplomacy

Madeleine Albright was interviewed for the American Secretaries of State Project, a collaboration among faculty members at HBS, Harvard Kennedy School, and Harvard Law School designed to extract lessons in negotiation and diplomacy for today’s leaders in public View Details

Keywords: University Collaborations

14 Apr 2017
News

How Airbnb's redesign aims to combat discrimination on the service

01 Oct 1996
News

"Service-Profit Chain" Links Members of Service Management Unit

costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management unit. Judging from the popularity of the Service Management... View Details

Keywords: Susan Young

27 May 2021
News

" THINK21: Former Best Buy CEO Shares How 'Human Magic' Helped Turnaround the Retailer..."

01 Dec 2010
News

Rent Out Your Ride

service with Web site sign-up and programmed cards that provide members with access to owners’ vehicles in home driveways or parking lots. Clark says that a key ingredient is personalizing the service: Renters are reminded that they are... View Details

Keywords: car sharing; Transit and Ground Passenger Transportation; Transportation

01 Dec 2015
News

Research Brief: What Makes a Mobile Money Service Thrive in an Emerging Market?

Sachdev (MBA 2013) found that the companies that thrived shared five common traits. In a recent working paper, Lal and Sachdev lay out these best practices, which include an open and flexible regulatory structure, business models that... View Details

Keywords: Erin Peterson

28 Sep 2023
News

Meet the New HBS Team Helping Alumni Clubs and Associations to Thrive

School. The Network comprises 104 clubs, including shared interest groups (SIGs) and liaisons that produce a wide range of programs and events to engage alumni in lifelong learning, networking, and making a positive impact in their... View Details

Keywords: Margie Kelley; community service