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Show Results For
- All HBS Web
(11,147)
- People (21)
- News (2,175)
- Research (6,692)
- Events (51)
- Multimedia (105)
- Faculty Publications (4,565)
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- 31 Jul 2012
- News
When to Disappoint Your Customers
- 20 Dec 2017
- News
How to Design a Better Customer Experience
- 27 Jan 2016
- News
Kodak’s Old-School Response to Disruption
- 10 Jun 2022
- News
Consumer Responses to Corporate Bankruptcy
- 30 Mar 2015
- News
Response to failure the key to success
- 17 Jun 2016
- News
Companies Need to Start Marketing Safety to Customers
- 27 Mar 2020
- News
Lessons from Italy’s Response to Coronavirus
- 27 Aug 2009
- News
Taking the responsible route to success
- 23 May 2011
- News
What Loyalty? High-End Customers are First to Flee
- 08 Dec 2009
- News
A shirked responsibility
- 05 Jun 2020
- News
Lessons from Chinese Companies’ Response to Covid-19
- 16 Jun 2020
- News
Your Customers Have Changed. Here's How to Engage Them Again.
- 02 Apr 2019
- News
The Right Way to Get Your First 1,000 Customers
- 12 Jan 2023
- News
10 Ways to Boost Customer Satisfaction
- 07 Apr 2014
- News
Which Customers to Listen to, When
- 16 Dec 2021
- News
A Global Alumni Response to the Pandemic
wave in April. —Dr. Ganesh Natarajan (AMP 169) chairman, 5F World, Lighthouse Communities Foundation, and Honeywell Automation India. Using an app called Pune Platform for Covid Resonse (PPCR), businesses and community organizations including Lighthouse are able View Details
Keywords: Margie Kelley
- 19 Feb 2014
- News
Choosing the Right Customer
- 11 Nov 2013
- News
A Smarter Way to Reduce Customer Churn
- 11 Aug 2020
- News
Your Customers Have Changed. Here's How To Engage Them Again.
- 01 Mar 2009
- News
Local Customs
of opening fifty ‘microfactories’ around the globe, each building 2,000 units a year of cars customized to fit different regions’ local tastes,” the Boston Herald reported (December 15, 2008). Invoking the... View Details