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  • 2021
  • Book

Remote Work Revolution: Succeeding from Anywhere

By: Tsedal Neeley
The rapid and unprecedented changes brought on by COVID-19 have accelerated the transition to remote working, requiring the wholesale migration of nearly entire companies to virtual work in just weeks, leaving managers and employees scrambling to adjust. This massive... View Details
Keywords: Remote Work; Health Pandemics; Employment; Disruption; Organizational Change and Adaptation; Management
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  • 12 Sep 2023
  • Cold Call Podcast

Can Remote Surgeries Digitally Transform Operating Rooms?

Keywords: Health
  • 12 Sep 2023
  • News

Can Remote Surgeries Digitally Transform Operating Rooms?

  • 31 Oct 2022
  • News

The Rise of the ‘Chief Remote Officer'

Keywords: remote; hybrid work
  • 27 Oct 2020
  • News

Give Your Remote Team Unstructured Time for Collaboration

Keywords: Remote work
  • 2024
  • Working Paper

Managing Remote Work Quality: Evidence from Auditing Management Systems Standards

By: Ashley Palmarozzo and Michael W. Toffel
Remote work has become more common, providing operational flexibility and productivity benefits, but questions remain about whether and how it affects work quality. We investigate the quality effects of remote work in a context in which remote work separates workers... View Details
Keywords: Audit; Auditing; Remote Work; Compliance; Assessment; Environment; Management Systems; Quality Management; Quality Management System; Quality; Operations; Supply Chain Management; Environmental Management; Safety
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  • 09 Sep 2020
  • News

Remote Workd Doesn't Have to Mean All-Day Video Calls

Keywords: Zoom; Remote work
  • March 2022
  • Case

Unilever: Remote Work in Manufacturing

By: Prithwiraj Choudhury and Susie L. Ma
In December 2021, Unilever—one of the world’s largest producers of consumer goods—was in the midst of a pilot project to digitize its manufacturing facilities and enable remote work for factory employees. This was possible because of an earlier project to retrofit a... View Details
Keywords: Change; Globalization; Information Technology; Technology Adoption; Human Resources; Jobs and Positions; Operations; Education; Training; Manufacturing Industry
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  • December 2012
  • Case

Delwarca Software Remote Support Unit

By: Roy D. Shapiro and Paul E. Morrison
Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions using a combination of software programs from various suppliers rather than implementing a single enterprise... View Details
Keywords: Service Operations; Service Delivery; Mathematical Methods; Applications and Software; Problems and Challenges; Customer Satisfaction; Information Technology Industry
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  • 02 Aug 2021
  • What Do You Think?

Can Companies with Remote Management Succeed?

in the office together.” "Just how large an organization can get while still being managed remotely in an effective way is a question." I assume that Matt Mullenweg, founder of Automattic, the parent company of WordPress, which powers... View Details
Keywords: by James Heskett
  • 01 May 2020
  • What Do You Think?

Does Remote Work Mix with Organizational Culture?

SUMMING UP Is Management the Missing Ingredient in Melding Organization Culture and Remote Work? Those who have experienced remote work are largely vocal supporters of the notion. Its success is dependent,... View Details
Keywords: by James Heskett
  • June 2020 (Revised February 2023)
  • Teaching Note

GitLab and the Future of All-Remote Work

By: Prithwiraj (Raj) Choudhury
Teaching Note for HBS Case Nos. 620-066 and 620-117. View Details
Keywords: Remote Work; Remote Operations; Business Offices; Value Creation; Organizational Culture; Business or Company Management; Employee Relationship Management; Communication Strategy; Organizational Structure
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  • 21 Apr 2021
  • News

Remote Work Revolution

  • 16 Mar 2020
  • News

15 Questions About Remote Work, Answered

  • 30 Mar 2020
  • Research & Ideas

The New Rules for Remote Work: Pandemic Edition

things don’t have to happen right this instant. This is the new norming that needs to happen.” 7. Accept that productivity will probably suffer Choudhury’s research shows productivity often increases with remote work. But now, with... View Details
Keywords: by Dina Gerdeman
  • 19 Jan 2022
  • News

Untethering the Remote Workforce with 5G

  • 27 Apr 2020
  • Research & Ideas

How Remote Work Changes What We Think About Onboarding

and processes. For example, companies must onboard employees remotely in a way that addresses competing tensions. Because the onboarding process must take place remotely, it will typically take longer than the in-person experience; yet... View Details
Keywords: by Boris Groysberg
  • 29 Jul 2019
  • Research & Ideas

How Companies Benefit When Employees Work Remotely

Operations Management Unit at Harvard Business School, and fellow researchers compared the outcomes of flexible work arrangements at the US Patent and Trademark Office (USPTO). The team found that employees with liberal “work from... View Details
Keywords: by Kristen Senz
  • 18 Jul 2023
  • News

Tension Is Rising Around Remote Work

  • 19 Sep 2024
  • Research & Ideas

Global Talent, Local Obstacles: Why Time Zones Matter in Remote Work

Remote work is giving companies new opportunities to tap additional markets and talent pools. However, a global workforce also brings a challenge: As some employees are getting up in the morning, others are winding down their workday.... View Details
Keywords: by Michael Blanding