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Show Results For
- All HBS Web
(13,997)
- People (32)
- News (1,686)
- Research (10,376)
- Events (19)
- Multimedia (29)
- Faculty Publications (8,682)
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- 15 Oct 2013
- News
Study: Digital Marketing Industry Worth $62 Billion
- 01 Apr 2020
- News
White-Collar Job Security Exposes Huge Gap With Service Industry
- 26 Dec 2018
- News
With Sluggish Economy, Chinese Auto Industry Eyes U.S. Market
- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
of the factors that drive success in an industry that attracts 65 percent of MBA graduates from leading business schools — many of whom eventually leave to run organizations of their own. With revenues approaching a trillion dollars,... View Details
- 23 May 2012
- News
Start-Up Customer Service 101
- 01 Feb 2000
- News
Financial Services 24/7
to continue their traditional services while marketing the use of their new technology. Many of today's consumers are concerned with the privacy and security of conducting business online. These fears are... View Details
Keywords: Susan Young
- 14 Sep 2015
- News
Rewriting the Rules of Service Competition
- 01 Aug 2002
- News
Service Leadership Fellows
The School's inaugural group of Service Leadership Fellows gathered for a Class Day breakfast celebration. For students interested in working in social enterprises after graduation, the new program matches them with nonprofit and... View Details
- 18 Jun 2013
- News
Megahit Marketing
- 25 Apr 2014
- News
A model of service
says. "The soup kitchen is a business. I managed more than 50 people, oversaw all of our marketing efforts, and maintained relationships with grant-making organizations," says Garrett, who stepped down in 2013 from her role as director of... View Details
- 11 Dec 2012
- News
Volunteers on the frontline of services delivery
- 01 Jun 2012
- News
What Industrial Policy?
manufacturing in this country might look a lot more attractive.) By subsidizing other industries so generously, we have tilted the scales away from manufacturing. Thus, its decline is not completely a result of “natural” View Details
- 01 Apr 1999
- News
Alumni Career Services Update
With his enthusiasm and expertise in helping others polish their résumés, plot job search strategies, and execute savvy career moves, Robert S. ("Bob") Gardella has become a popular contact for HBS alumni since assuming the role of assistant director of Alumni Career... View Details
Keywords: Eileen K. McCluskey
- 01 Mar 2003
- News
Service with a Smile
data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or exaggerate emotions. Their study, “A Longitudinal Analysis of... View Details
- 01 Jun 1996
- News
Reinventing Marketing
such as telecommunications and financial services are replacing the consumer goods industry as the testing ground of marketing innovation. To keep pace with these dramatic... View Details
- 25 Aug 2022
- News
Open Market
and changing market dynamics, all while still launching new products and services to remain competitive. Robinhood has adapted to many changes and, if anything, has proven to be a disruptor in how it has... View Details
- 01 Apr 1998
- News
Gardella Joins Alumni Career Services
service here." The ACS office has experienced a growing demand for its services, reflecting a dynamic job market and changing career patterns. Gardella fields calls from alumni at all stages of their careers... View Details
Keywords: Caroline Chauncey