Managerial Inattention - Publications - Faculty & Research

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01 Oct 1996
News

Leading In a New Era

inattention to customer feedback — led to stagnating sales and declining profits. "When I walked into this company in 1994," says Claiborne's straight-talking chairman, president, and CEO Paul Charron, "it was a $2-billion corporation... View Details

Keywords: Nancy O. Perry