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- Research (6)
- Faculty Publications (4)
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- October 2013 (Revised March 2015)
- Case
Cyprus (A)
By: Eric Werker, Sebastian Berardi, Stelios Elia, Omar Muakkassa and James Zumberge
Cyprus is a small Mediterranean island located at the cross-roads of Europe, Africa, and the Middle East. Since its 1974 split, Cyprus has grown real GDP more than fivefold—in large part because of its development as an "international business" center. The country... View Details
Werker, Eric, Sebastian Berardi, Stelios Elia, Omar Muakkassa, and James Zumberge. "Cyprus (A)." Harvard Business School Case 714-010, October 2013. (Revised March 2015.)
- October 2013 (Revised March 2015)
- Supplement
Cyprus (B)
By: Eric Werker, Sebastian Berardi, Stelios Elia, Omar Muakkassa and James Zumberge
Werker, Eric, Sebastian Berardi, Stelios Elia, Omar Muakkassa, and James Zumberge. "Cyprus (B)." Harvard Business School Supplement 714-011, October 2013. (Revised March 2015.)
- October 2013
- Teaching Note
Cyprus (A) and (B)
By: Eric Werker, Sebastian Berardi, Stelios Elia, Omar Muakkassa and James Zumberge
- May 2016 (Revised September 2016)
- Case
Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean
By: Rajiv Lal and Gamze Yucaoglu
In 2015, Edip Ilkbahar, HBC’s founder and CEO, was looking over the plans for a new branch in Cyprus. Since the inception of the company by the Alarko Group of companies in 1994, Ilkbahar’s company had enjoyed high occupancy, high guest satisfaction, and high... View Details
Keywords: Customer Experience; Customer Service; Hotel Industry; Emerging Market; Customer Focus; Leading Growth; Feedback Culture; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Hillside; HBC; Turkey; Vacation; Customer Relationship Management; Quality; Employee Relationship Management; Service Operations; Organizational Culture; Customer Satisfaction; Selection and Staffing; Service Delivery; Competitive Advantage; Emerging Markets; Growth and Development; Accommodations Industry; Entertainment and Recreation Industry; Turkey
Lal, Rajiv, and Gamze Yucaoglu. "Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean." Harvard Business School Case 516-110, May 2016. (Revised September 2016.)
- 16 Sep 2014
- First Look
First Look: September 16
http://hbr.org/product/3d-systems/an/614035-PDF-ENG Harvard Business School Case 714-010 Cyprus (A) Cyprus is a small Mediterranean island located at the crossroads of Europe, Africa, and the Middle East.... View Details
Keywords: Sean Silverthorne
- 23 Aug 2016
- First Look
August 23, 2016
be a tough year. How could Ilkbahar both try to extend HBC’s special formula for success to Cyprus while maintaining high motivation at the Fethiye installation? The case describes the forces that shape the hotel industry's structure,... View Details
Keywords: Sean Silverthorne