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- 01 Sep 2008
- News
Stanford Lets Students Customize
Analytical Thinking. Students also get one-on-one advice from senior faculty who help them customize a plan of study. Customization is a cornerstone of the new program, which permits students to tailor their... View Details
- 01 Oct 1999
- News
The Same the World Over: Focusing on Customers and Innovation Brings Success
Do successful firms in different countries share cultural traits? HBS professor Rohit Deshpandé's long-standing interest in this and related research has led him, with Professor John U. Farley of Dartmouth's Amos Tuck School, to examine... View Details
Keywords: Peter K. Jacobs
- 15 Jun 2021
- News
Leading at State
Department of State. These students represented the first cohort of the Secretary’s Leadership Seminar, a six-month, custom Executive Education offering for mid-career foreign and civil service employees. The idea for the program—and the... View Details
- 29 Aug 2016
- News
Harvard establishes research alliance with Tata companies
- 01 Dec 2023
- News
Thinking Ahead
incentivize tells a story.” For that reason, he adds, it’s a good idea to include values like teamwork or customer relations in incentive plans that are difficult to measure but key to a company’s success.... View Details
- 01 Dec 2023
- News
Case Study: Staking a Claim
4 million people graduate into the insurance market every year and spend four to five years in this phase, in which they aren’t buying traditional assets. Surround aims to land these customers early by offering products that no one else... View Details
- 20 Oct 2023
- News
Highlights from the Fall 2023 Alumni Board Meeting
On the evening of Wednesday, October 11, Alumni Board members joined with current HBS students in the Spangler Center for "A Conversation about Life Lessons", which was led by Leslie Perlow, the Konosuke Matsushita Professor of Leadership. This October, more than 75... View Details
- 01 Sep 2023
- News
Global Outposts Expand HBS’s Intellectual Footprint
Since taking over as CEO of Tata Steel in 2013, T. V. Narendran had sought to transform India’s oldest steel manufacturing firm to ready it for a rapidly evolving business world. He instilled financial discipline, acquired new businesses, and launched digital... View Details
Keywords: Jennifer Gillespie
- 01 Sep 2023
- News
The Exchange: Where Ethics Meet Economics
Max Bazerman and Mike Luca (Image by John Ritter) What makes people behave the way they do—and to what degree are design choices influencing that? Associate Professor Mike Luca studies the design of online platforms, while Professor Max Bazerman’s work focuses on... View Details
- 01 Mar 2004
- News
Derek Ferguson
Music, a retailer based in the Midwest. “Its biggest profit drivers were rap and hip-hop,” he remarks. “I remember thinking that there was a real opportunity to cater more directly to that customer base.” To learn more about the business,... View Details
- 01 Jun 2002
- News
Up to the Challenge: Demola Gbadegesin - In the Right Direction
institutions the technology to identify customers using fingerprints and smart cards. “In much of the developing world, there is no system of identification,” he explains, “and that makes it virtually impossible to grant credit to... View Details
- 01 Dec 2018
- News
In My Humble Opinion: Growth Investor
students then receive 20 percent of the profits over five years in the form of scholarship funds. Late last year PD got a celebrity boost when Bobo met former Yankees star Alex Rodriguez at a Jennifer Lopez concert in Las Vegas. A-Rod and J. Lo both View Details
Keywords: Julia Hanna
- 01 Mar 2023
- News
Step Change
their own priorities, was a time-consuming challenge for Enan, he recalls. “It was a real exercise in navigating various congressional committees and the general power structure in Washington,” Harmon says. “Enan’s ability to relate to... View Details
- 11 Mar 2021
- News
Leading with Heart
guys, where's the windmill?" Gulati: Tell us about some windmills that you built through this crisis that you believe are going to be in good stead going forward. Chaudhary: I'll share with you, on the customer side, a windmill that we... View Details
- 18 Jan 2018
- News
The Lessons of All-Day Breakfast
came in? Cunningham: I was not on site, but certainly a lot of folks on the team were. We really closely monitored the results and we look at results across three different dimensions. We always look at the consumer dimension, so what are View Details
- 25 Aug 2022
- News
Up on the Corner
six-story, mixed-use building will soon rise above the dirt and gravel. The ground floor will feature an Afrocentric bookstore-café where customers can peruse books by African authors while sipping hibiscus tea and baobab juice. (Dlodlo,... View Details
- 11 Apr 2024
- News
Mission Control
every single person on planet Earth. The data that we have today is impacting about a billion people by the accuracy of the weather forecast that they had. We have customers in 65 countries, but there are 192—and there are 8 billion... View Details
- 12 Mar 2021
- News
My Favorite Case
entrepreneurial culture relative to its Wall Street counterparts, but competition in the investment banking industry is intensifying in 1997 due to a wave of mega-mergers. The new combined banking entities are able to offer customers a... View Details
- 07 Apr 2015
- News
Warrior Spirit
products and an environment where customers can connect with the brand. Evolve operates on the same concept. The focus just happens to be martial arts.” Like Starbucks, Evolve charges a premium for that experience, with monthly fees... View Details
Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
- 01 Aug 1998
- News
High Honors
others as you would have them serve you." When he announced his plans to step down, McDermott reminded his colleagues, "We've made customer service our primary goal, and we've encouraged other corporations to do the same." A year later,... View Details